FAQ's

Monday to Friday (excluding Bank Holidays), from 9am until 4pm.

Please see our Contact Us page.

Orders that are being delivered to mainland UK and are under £75 incur a £3.95 standard delivery charge. Please note, this excludes wallpaper sample orders which have a £1.95 shipping fee. 

Our free standard delivery is for orders over £75 that are being delivered to a mainland UK address. This option only applies to parcels dispatched to our standard delivery areas. Other remote mainland locations, highlands and islands require alternative shipping methods. Please check your postcodes here.

If an item is in stock at our warehouse, we offer a next working day shipping service for orders placed before 12pm at a cost of £8.95. Customers will be able to upgrade their delivery during checkout if this option is available. All stock availability and delivery information is stated on the product page in the 'Delivery Information' tab.

There is a different shipping rate for parcels delivered to Northern Ireland, as we are charged extra by the couriers. For orders under £75, there is a delivery fee of £8.95. However, for orders over £75 which are sent with a different courier, there is a delivery fee of £12.95. Customers are able to checkout as normal online. If a customer would like to order any larger pieces to Northern Ireland marked with 'Premium Specialist Delivery' or 'Garden Furniture Delivery', they can contact us for a delivery quote.

The majority of our items can be delivered to the British Isles, including the Isle of Man, Isle of Wight, Jersey & Guernsey; these are classed as non-standard delivery locations. Customers can contact us for a delivery quote; we are also able to remove VAT if applicable to the delivery country. 

For our larger & more fragile items which we sent with our specialist delivery service, there is a delivery charge of £50. This is for items marked with 'Premium Specialist Delivery' in the 'Delivery Information' tab on the product page.

For our larger garden furniture pieces which we also send with a specialist delivery service, there is a delivery charge of £60. This is for items marked with 'Garden Furniture Delivery' in the 'Delivery Information' tab on the product page.

Very occasionally, some remote postcodes may carry a surcharge for delivery. We will contact customers once they have placed their order if this is the case. 

The majority of our smaller sized and weight parcels are delivered by the Royal Mail. For larger sized and heavier parcels, we dispatch these with Parcelforce. However, we may occasionally deliver your boxes with other couriers such as UPS, TNT and DPD. Please note, we never dispatch any of our parcels with Evri. Our standard delivery service does not include any room delivery, furniture assembly or packaging removal. 

Larger and more delicate items marked with 'Premium Specialist Delivery', as well as larger garden pieces marked with 'Garden Furniture Delivery' in the 'Delivery Information' tab on the product page will be delivered by our specialist delivery service. Customers will be provided with a tracking number once their order has been dispatched. They will then be contacted by the delivery firm to arrange a convenient delivery day, with a specific three-hour delivery window being provided the day before the agreed delivery date.

On the day, the firm will ring the customer when they are approximately 1-hour away from the property. On arrival the order will be delivered to the desired room (provided it is safe to do so). Please note, for outdoor furniture items, the specialist delivery service will be unable to deliver items into the garden if the only access is through the inside of the property. If this is the case, they will deliver the garden furniture to the point of entry.

The drivers will unpack the goods and take photographs. Before the customer signs for their delivery, they must check that there is no damage. Once the order has been signed for, unfortunately no claims for damage or faults can be made.  

Please note, any deliveries beyond the customers doorstep are carried out at their own risk.

The delivery times provided on our website are estimated; we will of course endeavour to deliver within this time but occasionally there may be delays. Any delays will be emailed to customers.

Redelivery charges will be charged at a full cost to the customer. Please note, changes made less than 24 hours before delivery are still chargeable. 

If you have ordered an item marked with 'Premium Specialist Delivery' or 'Garden Furniture Delivery', these will need to be rebooked with the specialist delivery firm, which can take up to 2 weeks. 

Where a delivery is requested to be left in a safe place by the customer, should the parcel or any of the contents go missing, the customer assumes full responsibility. 

For orders to the British Isles, customers can contact us for a delivery quote. Please note, we are unable to ship all of our items overseas – it will depend upon the size, weight and nature of the product(s).

Unfortunately, we are currently unable to ship our items outside of the United Kingdom. Apologies for any inconvenience caused.

Delivery times vary from 1 to 28 days, depending on product availability and the supplier. Accurate delivery times are available on individual product pages in the 'Delivery Information' tab. Please note, made to order and personalised items will take longer to ship.

For products that are available to pre-order, the delivery information is also available in the 'Delivery Information' tab on the product page. 

Yes, providing that the order hasn't been processed. The customer can contact us.

All items that are in stock at our warehouse will be dispatched from the order, unless we are instructed otherwise by the customer. If the customer would like us to hold part of their order, or all of it, they can contact us to discuss.

Please note, if the order contains items with a longer delivery time, or pre-order items, (which will be stated on the product page), these will be sent in separate parcels when the stock arrives at our warehouse. 

As our items are sourced from a wide variety of suppliers, it is possible that orders will be dispatched in multiple parcels across different days. All information regarding what item(s) are on route, will be communicated to customers in their dispatch emails. 

If customers are unsure about how & when their order will be dispatched, they can contact us to discuss

As soon as an order is dispatched from our warehouse, customers are automatically emailed their relevant tracking information. Please note, tracking numbers can take 24-hours to go live on the couriers system; quite often they're not activated until the parcel has been scanned at their depot. 

Customers can contact us via email or telephone; we will be able to investigate further and advise. 

Yes our specialist delivery service includes delivery to the chosen room, (providing that it is safe to do so). Unfortunately our standard delivery couriers are unable to deliver to desired rooms. 

Please note, for outdoor furniture items, the specialist delivery service will be unable to deliver items into the garden if the only access is through the inside of the property. If this is the case, they will deliver the garden furniture to the point of entry.

Customers are able to pay for a packaging disposal service at a rate of £30 on a selection of our products online. Please note, this is only available on items where the specialist delivery service assembly the goods. Once an item has been assembled, no returns are accepted.

We strongly encourage customers to keep their original packaging in case they change their mind & would like to make a return. We cannot accept returns or claims without the original packaging. 

We will state if any of our furniture items require easy self assembly in the 'Additional Information' tab on the product page. 

However, on some of our products, our premium delivery service are able to offer an assembly service for an additional cost of £60. Please note, any items that are eligible to upgrade to an assembly service will have the option to do so on the product page. 

Regrettably, self-assembly items cannot be returned once assembly is part or fully completed. Therefore, customers must check for any faults and report them before commencing self-assembly or signing for their delivery.

Customers can place orders online at any time via our website. Alternatively, they can call our Customer Service Team to place an order on 0116 2778897 from 9am until 1pm, Monday to Friday (excluding Bank Holidays). 

Yes, providing that the order hasn't been processed. Customers can contact us to discuss.

Yes, as long as the order hasn't been processed. Customers can contact us to request to do so.

Please note, we ask that customers allow up to 48 hours to receive a response to their email queries. For any urgent cancellations, we'd recommend calling us to prevent the order being dispatched automatically. Our phone number is 0116 2778897.

We source exclusive and unique products that are not usually found on the high-street, so are often limited in number. External factors, such as delays with international shipping can also cause longer lead times.

We will always try to re-stock products where possible. Customers are able to sign up to restock alerts on sold out items by clicking the 'NOTIFY ME' button on the product page. 

Before ordering, customers must measure and carefully check the measurements of the product to ensure that it will fit in their chosen location. They will also need to ensure that there is sufficient space through doorways, staircases and entrance points. 

If items have to be returned because they do not fit, sadly customers will be responsible for the delivery & return delivery charges that are incurred. 

The delivery information stated online is as accurate as possible.

For out of stock and pre-order items, the date stated online is estimated and may change on rare occasions. However, any changes that occur after the order has been placed will always be communicated to customers.

If an item is delayed and no longer required, customers can contact us to request a refund. Please note, made to order and personalised items cannot be cancelled if they are already in production. 

Similarly, all dates given to customers from the Customer Service Team will reflect the information that is stated online. If anything changes, we will contact the customers to let them know.

Yes, all prices shown are inclusive of VAT where applicable.

Yes, we can issue VAT invoices upon request. Customers can contact us to request one. All of our order confirmation emails also have our VAT number on the bottom. 

We like to source unique products that are often in limited numbers. We will try to restock products where possible. However, if you are unable to find a specific product, please feel free to contact us. 

All items that are in stock at our warehouse will be dispatched from the order. However, if the order contains items with a longer delivery time, or pre-order items, (which will be stated online), these will be sent in separate parcels when the stock arrives at our warehouse. 

As our items are sourced from a wide variety of suppliers, it is possible that orders will be dispatched in multiple parcels across different days. All information regarding what item(s) are on route, will be communicated to customers in their dispatch emails. 

If an order has been sent in multiple boxes, sometimes these are also separated by the courier during transit. These typically arrive the same day, or the next working day in a different van. 

Customers can contact us if they think part of their order is missing.

Yes, we offer Premium Next Working Day Delivery for order placed before 12pm at charge of £8.95. Please note, this option is only available at checkout if all the items in the basket are in stock at our warehouse. Customers can check the availability of their items on the individual product pages. If you'd like to discuss availability and shipping times, customers can contact us.

This service is for the 'next working day', rather than weekend deliveries. Therefore, any customers who pay for the service on a Friday, would receive their order on the Monday. This the guideline set by the courier, rather than ourselves.

We hope that customers love their purchase, if however they wish to return an item, they must request to do so within 14 days of delivery for a full refund excluding any delivery costs incurred. All items must be returned no later than 30 days after delivery.

Wallpapers, art prints, personalised, bespoke and made to order items, as well as perishable items such as food, confectionary items are non-returnable and non-refundable.

Please note that personalised items or made to order products are exempt from our standard returns policy, unless the product is faulty or the personalisation does not match your original request.

To arrange a return, customers should contact us stating their name, order number and details of the item(s) they wish to return. All items must be unused and returned with the original labels and packaging in resaleable condition.

Please note, we do not refund return costs unless an item is faulty. All returns should be sent by signed for & insured delivery, and we strongly recommend keeping your receipt. We cannot accept responsibility for any items lost or damaged in return transit. 

For any help or guidance on returns, customers can contact us.

We do our upmost to ensure items arrive in a perfect condition. All products are inspected and carefully repackaged at our warehouse prior to dispatch to minimise the disappointment of customers receiving a faulty item. 

In the unlikely event of a customer receiving a faulty item, they must contact us within 24 hours of delivery. We ask customers to provide photographs of the damaged/faulty item, as well as pictures of the packaging. 

We will then be able to discuss a replacement, repair or refund with the customer. Please note, customers will need to retain all of their original packaging to be eligible for a replacement or refund.

Customers must not return damaged or faulty goods without contacting us first, as we are unable to refund return delivery costs incurred without prior agreement. 

In the unlikely event of a customer missing their agreed collection slot for the faulty item, they will be responsible for a recollection charge of £3.95. 

All returns must be requested within 14 days from receipt of delivery to qualify for a refund. Items must be returned no later than 30 days after delivery.

Refunds cannot be issued until the return has been received and processed. We ask that customers allow 7-10 days for their return to be processed. The time taken for the refund to show in the customers bank account will depend on their bank. 

Please note we cannot accept any responsibility for interest charges on your credit cards whilst customers are waiting for a refund. 

Refunds will be returned to the original payment method used. This includes any gift cards used at checkout.