Terms & Conditions
Terms of Contract
Thank you for visiting the Limited Abode store. By placing an order with limitedabode.co.uk and entering into a Contract, you are agreeing to follow and be bound by these terms and conditions:
General
We go out of our way to select distinctive merchandise which means many of our items are available in limited quantity. This means that sometimes stock will not and cannot be replenished. Once an item is gone it may not appear on the site again. We of course remove sold out items from the website in a timely manner. If you order a product that is unavailable, but due to be restocked, we will inform you as soon as possible and, if applicable, give you an estimated date of when the product is due back in stock and can be dispatched to you. Alternatively, of course, you can cancel your order and receive a full refund.
Please also note that because the colour of the products you will see on the website depends on the limitations of your monitor/screen, we cannot guarantee accurate display colour, which may mean a slight variation.
We reserve the right to temporarily or permanently remove or edit any materials or content on this website and/or withdraw products from this website at any time. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold.
Pre-order
Some of our new arrivals are available to pre-order. This means you can order them online, in advance of the stock becoming available. If your pre-order item is part of a larger order you have placed, we may dispatch your items in multiple packages to avoid unnecessary delays. In the unlikely event that our suppliers do not fulfil pre-order items, we reserve the right to cancel your order and will notify and refund you accordingly. If for any reason you would like to cancel a pre-order item please contact us here quoting your order number.
Orders
Until the goods are despatched the order may not be accepted by Limited Abode at our sole discretion.
Payment
The price of products is quoted on our site in sterling (£) and includes VAT (where applicable). Prices quoted include standard delivery costs, surcharged postcodes can be checked with our Customer Service Team here.
Payment when ordering online can be by credit and debit card, Apple Pay, Google Pay, PayPal and Klarna. Please note that we do not accept cheques or bankers drafts as a payment method. By prior arrangement, payment for goods can be made by bank transfer, goods will only be dispatched when the funds are cleared.
Delivery
We deliver across the UK and Internationally depending on package size and weight.
Our aim is to deliver all orders within the specified times once payment has been received. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the payment is made by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.
Whilst we make every effort to deliver within the stated time on our website, we will not be liable for any loss incurred by you because of a late delivery. If you have paid for next working day delivery & your item doesn't arrive within this timeframe, you will be refunded the difference between our next working day shipping and standard shipping. We will not be liable for any loss incurred by you because of late delivery.
We will attempt to deliver your order to the address that you stated. Limited Abode will not be liable for any missing parcels should the delivery address have been entered incorrectly. If items are undeliverable or returned to us because of an incorrect address or because of a customer’s failure to contact the courier company or be available for an agreed delivery slot, (changes made 24 hours or less before the agreed delivery date are still chargeable), we shall refund the price of the products minus delivery costs incurred by us in sending the goods out, plus any additional costs charged to us by the courier for returning the goods to us. If we subsequently have to redispatch the order that has been returned to us there will be a full re-delivery charge.
If customers miss their delivery attempts and their items are returned to our warehouse, stock will only be reserved for a maximum of 4 weeks. If you contact us after this timeframe, we will resend out your goods, but there might be delays if items are no longer available (e.g. now on pre-order). The customer will be responsible for the redelivery charge.
If a customer requires a parcel to be redirected because a wrong address has been given there will be a redirection charge.
All of our deliveries are sent out using signed for services. For security purposes we do not deliver to PO Box numbers.
Limited Abode cannot accept any liability for goods that the customer requests to be left without a signature or in a safe place.
Please see our Frequently Asked Questions page for delivery charges and coverage.
If your expected delivery date has passed and you’ve not had your delivery, please contact our Customer Service Team immediately at hello@limitedabode.co.uk. We are unable to investigate any missing parcel after 28 days.
All of our products are sold on a delivery duty unpaid basis. International deliveries may incur import duty, fees, levies, additional taxes, custom charges etc. It is the customers responsibility to check what these fees are before they order.
Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
Cancelling an Order & Refunds
Under Consumer Regulations you have the right to cancel your order (cooling off period) for a full refund (excluding original delivery fees), as long as you do so no later than 14 days after the day on which you receive the goods or service. This right to cancel does not apply to certain goods that we sell, for example wallpapers, food, personalised bespoke and made to your order items.
To cancel your order you must contact our Customer Service Team here. We will then send you a returns form to be included in the parcel with your returned items.
You must return items no later than 30 days after delivery.
If you cancel your contract within this cooling off period and the goods have already been dispatched, then you shall be entitled to a full refund excluding any delivery and return charges. Please note that you are required to return the goods in the same condition as they were delivered to you, as well as in all the original protective and exterior packaging in a resaleable condition.
Damaged, Missing or Incorrect Items
Please do not sign for any packages that arrive to you damaged or open without checking the contents are in good condition and that nothing is missing. We are unable to replace or refund items if this procedure is not followed.
If your item has been delivered by our Premium Specialist Service or VIP 2 Man Delivery service, you will need to ensure that the driver's unpack your item, before you sign for it as satisfactory. Once this item has been signed for, unfortunately no claims for damage or faults can be made. If your item is damaged, please refuse the delivery so that it is automatically returned to us.
Limited Abode dispatches all items on recorded deliveries and cannot accept any liability for goods that are requested to be left in a safe place without a signature.
All items must be checked upon delivery. Any breakages, defects or discrepancies must be notified to us within 24 hours. We are unable to replace or refund any items that are not notified within this time frame.
For faulty or damaged items please contact us here including photographs of the damaged/faulty item and packaging within 24 hours of receipt of delivery. Please do not return damaged or faulty items until we have discussed a replacement, repair or refund with you. We are unable to refund any postage cost incurred if you return damaged or faulty items without following this procedure.
In the unlikely event of you missing your agreed collection slot for the faulty item, you will be responsible for a recollection charge of £3.95. Alternatively, you can return the item using your own chosen courier at your own cost.
If a fault occurs outside this time scale, please contact us here to discuss the problem.
In the unlikely event that you receive a wrong item, please contact us here. We will organise for this product to be collected from your address free of charge. Once the incorrect item has been collected, we will then be able to dispatch the correct product.
Returning Items
Items must be carefully repacked and returned in their original packaging in a re-saleable condition or they will not be refunded.
We are unable to refund you for your postage costs. When posting items to us we strongly recommend that you request a recorded delivery. We are not responsible for items lost or damaged in transit during returns.
If your returned item arrives back to our warehouse damaged, we will get in contact with you & provide photographs. Please note, if you then choose to have this damaged item sent back to you, we are not responsible for any further damage which occurs during transit.
Please note, if your order consists of a number of products which amounted to £75 or more, you may have qualified for free shipping. If on the return of products your order total is below the £75 threshold, you will be charged £3.95 delivery that your order would have incurred.
No returns will be accepted at our warehouse, unless a returns form and label has been issued by contacting us here. We will send a return form and instructions. Please note that any returned items not following this procedure will not be accepted and if returned, no refund will be made.
Refunds will be processed when the items are returned within 14 days from receipt of delivery by the original payment method.
Wallpapers, prints, personalised, bespoke and made to order items, as well as perishable items such as food, confectionary items are non-returnable and non-refundable. As these items are to your specification, we are unable to accept returns unless the product is faulty, or the personalisation does not match your original order. Please double check personalisation requests to avoid errors.
Regrettably, self-assembly items cannot be returned once assembly is part or fully completed. Therefore, please check for any faults and report before commencing self-assembly or signing for the delivery.
Domestic Use
Please note all of our products are intended for use in a domestic situation, they are not certified for use in a commercial environment. If used in a commercial environment this will void our returns policy and product guarantees.
Data Policy
Guarding the privacy and safety of your data is very important to us. This means your personal details, including payment details are encrypted when transmitting to us through a secure server. You can check that your data is secure by looking for the padlock icon on your web browser. We may use your personal information to process your order, provide the services you request, inform you of new products, advise you of special offers or changes to our site, for statistical purposes to improve our service to you. In certain circumstances, we may use your personal data to comply with legal obligations. For example, in the event of theft or fraud.
We will never sell, trade or rent your information to third parties. However, in order to fulfil the orders you have placed with us we may share certain necessary information with our suppliers, couriers and service providers. No data transmission over the internet can ever be guaranteed as 100% secure, we cannot accept any liability for unauthorised access or loss of personal data that is beyond our reasonable control.
Cookies are tiny text files that are stored on your computer or mobile device when you visit a website. They help to make the site run smoothly and allow us to provide the best customer experience possible. The customer information is stored in a secure database.
Limited Abode engages in social media advertising on sites including Instagram, Facebook and Pinterest. The advertisements that you see may be based on the information that we hold. You can view Facebook data policy here:https://en-gb.facebook.com/policy.php, the Instagram policy here: https://help.instagram.com/155833707900388, and the Pinterest privacy policy here: https://policy.pinterest.com/en-gb/privacy-policy.
For easier use and to provide suggestions we may provide links to other websites. You acknowledge and agree that we are not responsible for these websites or resources and your use of the third-party websites is at your own risk. None the less, we are committed to protecting the integrity of our website and the links placed upon it, so we welcome any feedback (including if a specific link does not work).
Minors
The Limited Abode website is intended for use of persons aged 18 or over. We will never knowingly collect information or market to children under the age of 18 years old. If you suspect that we have collected information on someone under the age of 18 please contact us here.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. Gift cards can be used against full price and sale items. Gift cards cannot be replaced if lost or stolen. If a customer makes a return for a product they have purchased with a gift card then a new gift card will be issued. Gift cards are valid for 12 months from the date of issue and cannot be redeemed after this date has passed.
Promotional Discounts
Promotional discount codes may not be used in conjunction with any other offers or sale items and do not include delivery charges.
From time to time we offer promotional discounts. For example, £20 off if you spend £100 or more on the site. If your order consists of a number of products which amount to £100 or more and you return one product which takes your spend to below the £100 threshold, you will get a full refund for the returned product minus the discount that was applied to the £100 spend.
Promotional discounts are restricted to one use per customer unless otherwise stated.
Free Item Promotions
All orders must be placed, complete and fully paid for during the promotional period. Your free item will be dispatched with the other items in your order; it will not be sent separately.
The free item promotion cannot be used in conjunction with any other offer or sale items, and are not available against gift voucher purchases.
Orders can only qualify for this discount by meeting a minimum total spend of £50 or more, excluding delivery.
There is no cash alternative to the free item promotion.
If the free item promotion has been received, but the original order placed during the free item promotional period has been returned, the value of the free item and applicable shipping will be deducted from any refund due.
Black Friday Promotions
All orders must be placed, complete and fully paid for during the promotional period.
Black Friday gift vouchers are not valid for use in conjunction with any other offer or sale items, and are not available against gift voucher purchases.
Orders can only qualify for this discount by meeting a minimum total spend of £100 or more, excluding delivery.
There is no cash alternative to the Black Friday gift voucher.
If the Black Friday gift voucher has been redeemed, but the original order placed during the Black Friday promotion has been returned, the value of the Black Friday gift voucher will be deducted from any refund due.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. https://www.klarna.com/uk/terms-and-conditions/
Please Note
We're limitedabode.co.uk (company number 11840101).
We reserve the right to amend, withdraw or terminate any promotion without notice from our website.
We may make changes to our terms and conditions from time to time. We will notify you of these changes of use by posting the revised version of these conditions on the site.
All copyright, trademarks and all other intellectual property rights which form part of the website shall remain at all times our property.
You agree not to copy, commercial exploit, reproduce, transmit, display, distribute, publish, or create any part of our website, including all intellectual property rights and photographs. Administration, collection, legal & interest costs including VAT are chargeable on any outstanding debts or overdue invoices.
Nothing in these conditions is intended to limit any rights you may have as a consumer.
If any part of these conditions is unenforceable (including any provision in which we exclude liability to you), the enforceability of any other part of these conditions will not be affected.
It is not intended that any terms of the contract shall be enforceable by virtue of the contracts (Rights of Third Parties) Act 1999 by any person that is not party to it. The contract shall be governed by English law and any disputes which may arise shall be resolved exclusively under the jurisdiction of the English courts.
