Questions About Delivery

How much does delivery cost?
In the UK: FREE standard delivery on orders over £50. £3.95 for orders under £50. 

Who delivers your parcels?
Depending on the size and weight of your order we will use either Royal Mail, UPS or DPD, and for large or fragile items such as furniture, we will use a private courier.

What happens if I miss a delivery?
UPS and DPD will attempt delivery for 3 consecutive days, after which your order will be returned to us here. If your order is being delivered by Royal Mail they will pop a card through your door to advise you on the next steps and rearrange the delivery. If you have ordered using a large and fragile Item service we will need to rebook your slot which can take up to 3 weeks, depending on your location.

Do you ship internationally?

How long will delivery take?
Standard delivery is 7-10 working days, depending on location. Please note some of our items carry longer lead times, if this is the case it will be stated in the product description.

Can I change my delivery address after I have placed my order?
Amendments to orders can only be made if your order hasn't been dispatched from our warehouse.

Do you part deliver orders?

Can I track my parcel?
As soon as your order has been dispatched from our warehouse you will receive an email with your tracking number which will be live after 24 hours.

What do I do if my order does not arrive after the last estimated delivery date?
Please contact us immediately via email and we will investigate this for you. We are unable to investigate until the last working day has passed, i.e, if you have been estimated 3-5 working days for delivery please contact us only if the 5th working day has passed. Please check your order confirmation for details about your delivery date.

Do you offer a ‘to room’ delivery?
All of our couriers will deliver to your door but are sadly unable to deliver to your desired room. 

Do you remove the packaging after making a delivery?
We do not remove the packaging after making delivery.

Do you assemble furniture items?
Our couriers will not be able to help assemble furniture for you.