Questions About Orders

How do I place an order?
You can easily place your order online at any time via our website.

Can I add or remove products from my order after I have placed it?

Can I cancel my order?
Yes as long as your order hasn't been dispatched from our warehouse. Please email us

Why are products on the website out of stock?
We source limited and unique products that are not usually found on the high-street. Therefore, there are often low quantities available but we will always try to re stock where possible. Lead times may sometimes be extended as we source products worldwide.

Do you price match?
No, we do not offer a price match on any item or service.

Are the ETA’s on out of stock items accurate?
The estimated delivery date is when we are scheduled to receive the shipment but this date is subject to change.  If you have emailed our Customer Services Team and they have given you an expected date for delivery, please note this could also be subject to delays.

Are your prices inclusive of VAT?
Yes, all prices shown are inclusive of VAT.

Do you provide VAT receipts?
Yes, we can issue VAT receipts upon request. If you would like to make a request, please email and our Customer Services Team will respond within 48 working hours.

Do you offer a wedding list service?
In 2019 we will be working on an online wedding list service so that you can manage your gift list.

Why have I only received part of my order?
Our items come from a variety of suppliers and locations, therefore they may arrive at different times. If you order has been sent in multiple boxes this can also be separated by the courier. Please wait until your last delivery day has passed before contacting us to investigate – check the product page for specific item delivery information.

Do you offer a next day delivery service?